Withdrawals

What You Can Withdraw

Only credits in your withdrawable balance can be cashed out to your bank. Credits from deposits stay in the Spend only balance and can be used inside the app, but they can't be withdrawn. This separation protects the platform against fraud.

The Pending Window

When you complete a survey or earn a reward, your credits may enter Pending release for between 0 and 72 hours, depending on how the reward was funded. Rewards funded from already-withdrawable credits can become withdrawable immediately. Rewards funded from recent deposits wait for the original deposit safety window to clear, usually 24 hours for web payments and up to 72 hours for app store payments.

The first time you earn, we'll show a one-time explainer on your dashboard so you know what to expect. After any hold clears, you'll see the credits appear in your withdrawable balance.

How to Withdraw

Withdrawing your credits is straightforward:

1. Open your Wallet from the sidebar.
2. Tap Withdraw.
3. Enter the amount you'd like to withdraw.
4. Select your saved bank account (or add a new one).
5. Confirm the transaction.

You'll receive a confirmation once your withdrawal has been submitted, and a notification when the transfer completes.

Bank Transfer

Withdrawals are sent directly to your Nigerian bank account. You'll need to save your bank details (account number and bank name) in your wallet settings before making your first withdrawal. You can save multiple bank accounts and choose which one to use for each withdrawal.

Processing

Withdrawals are processed through our payment partners and typically arrive quickly. You'll receive an email notification when your withdrawal is initiated, and another when the transfer is complete.

Withdrawal History

Every withdrawal is recorded in your wallet's transaction history. You can view the amount, date, bank account, and status of each withdrawal at any time. This makes it easy to keep track of your earnings and payouts.

Tips

• Double-check bank details. Incorrect account numbers can delay your payment. Make sure your saved bank details are accurate before confirming.
• Save multiple accounts. If you use different bank accounts, you can save them all and choose the right one at withdrawal time.